• We, the owners, managers and employees of this firm, are proud of our profession and the professionalism we display in the cleaning and restoration work we perform.

  • We are committed to our obligation in providing the best possible service to all our customers.

  • We believe that all our transactions should be fair and honest.

  • We pledge to avoid any false or misleading representation of our products or services.

  • We value our place in the community and recognize our responsibilities as local business people.

  • Operate constantly in accordance with the best and fully accepted ethical business practices.

  • Comply with all applicable laws and federal, provincial and local government regulations.

  • Provide employees with professional equipment, proper training, and direction.

  • Contribute to the overall growth of the industry by being actively involved in activities that will enhance the overall perception of the residential cleaning industry.

  • Work to meet and exceed the needs and expectations of customers.

  • Provide courteous and prompt handling of all requests and complaints.

  • Strive for the continued improvement of the image and reputation of the industry by good business practices and enlightened public service in the community.

  • We will serve our customers with integrity and competence.

  • We will be honest and forthright in our advertising.

  • We will provide only necessary and desired services to our clients.

  • We will provide services only after completing the necessary bonding and licensing procedures.

  • We will utilize the services and products of those who possess specialized skills, tools or trades not possessed by us, when circumstances call for work to be done which we are unable to perform.

  • We will stay abreast of new developments in technology, tools of the trade, building codes, and any other codes of information that directly affect our work.

 

We will

  •  Wear the Company‚Äôs Uniform Apron

  •  Behave in a manner that upholds the Company principles of respect and top quality service

    

We will not

  •  Smoke

  •  Eat/drink, unless you have expressly allowed it

  •  Make use of any of your furniture or property for personal reasons

  •  Play music

  •  Adjust the settings to any of your equipment unless directed by you

  •  Use computers, tablets, phones or fax machines

  •  Fraternize with anyone in your home

  •  Bring children, other unauthorized persons or pets onto your property

 

The following will never be tolerated from our employees

  • Conducting or being a party to illegal activities

  • Removing without permission anything belonging to you from your home or property

  • Making indecent comments or gestures to others

  • Using profanity

 

ALL breaches of our Code of Conduct are treated very seriously.  We undertake to always fully investigate any report of a breach of Conduct. We will obtain and consider all relevant evidence, and will always take the appropriate necessary action.

Central Okanagan Clean Sweep's Code of Ethics

Copyright 2020
Central Okanagan Clean Sweep Ltd.